reviews

“Chris did an excellent job cleaning my 5 ac units. He was very efficient, and I look forward to seeing him again in the near future. Also, he is a very nice person and very easy to work with.”

“Kenny and Christopher are extremely professional, knowledgeable, and prompt. I'm very happy with their work. 5/5 stars!”

“All around Awesome 🤩”

“Everyone has been awesome 🤩”

“Freddy and his team were incredibly clean, efficient and fun to have around doing our mini split system. I would and already have recommended them to friends!”

“My system (Custom Comfort heat pump/ & a/c, & air handler) was installed Feb. 16, 2024, so we've gone thru part of the heating season. The team at Control Point Heating • Cooling • Plumbing was fantastic. They were professional, helpful, & on time!! They answered every question, took care of all the MassSave rebate paperwork, & made the entire process 'pain-free'. The sales man, Dan, is an experienced pro, & always available to answer questions; Angela took care of the scheduling & paperwork, & quickly responded to any of my questions; & the install team was excellent (they were here for 4 days, & I hardly noticed them). Control Point Heating • Cooling • Plumbing's final price was very competitive, they showed up on time, & did a good job installing a good product – that's '3 for 3' in the contractor world, which is seldom achieved (you're usually lucky to get 2 out of 3). I had 4 other contractors come visit, & I'm sure I made the right choice with Control Point Heating • Cooling • Plumbing!”

“My home heating unit stopped working and within 24 hours Brett came exactly at the scheduled time. He diagnosed and repaired the unit quickly. He was polite, easy to work with and explained exactly what he did to repair the unit and how it was performing. Thanks!”

“I've been very happy with the new heat pump and gas furnace equipment Control Point Heating • Cooling • Plumbing installed in January and I couldn't speak more highly of the professional support and service we've received from the entire team at CPM regarding system installation, rebate processing and problem resolution. In my experience, it's quite unusual when the contractor's performance lives up to or even exceeds that in the sales pitch, but that is absolutely the case here! I would enthusiastically recommend the team at Control Point Heating • Cooling • Plumbing.”

“Another great service call from Control Point Heating • Cooling • Plumbing! As always happens the furnace goes down when I am out of town! No fear! I called Control Point Heating • Cooling • Plumbing and Kenny B. came out and got us back up and running! The important thing to mention is that Kenny made my wife feel confident she would have heat soon and he was able to keep her informed and fully explained what he needed to do. I can't say enough about Kenny! He has such a calming presence and always gets us back up and running quickly?”

“Ken and Sadie were great . I had a no heat call from my tenant being a plumber myself I thought I could work through it. I was over my head I called Control Point Mech and they sent a tech over in less than 2 hours . Ken and Sadie went through everything and determined gas flow problem . They were right on 'Point' I called gas co and gas service line was frozen . Any other Co would have replaced everything and still would not have worked . Gas Co came over cleared line all was good . Hat’s off to Ken and Sadie . I will continue to use Control Point Heating • Cooling • Plumbing.”

“The team was a delight to work with – Evan, Sean and Angela. The pros were efficient, timely and cooperative. Angela was a welcome guide during the entire project including the MassSave process.”

“Kaiya happens to be the best Chief Cuteness Officer and Ambassador of Goodwill we have ever come in contact with! She is also excellent at fetching sticks and a pro at chasing tennis balls. Unfortunately we almost had to give Kaiya 4 Stars because you can’t leave any food near her unless you want it to disappear! We highly recommend Kaiya for snuggles, well-being, and alleviation of the day to day stressors!”

“Chris C. was great! On time, got everything done, told me what he did, fixed a problem quickly. Very happy”

“We recently had Control Point install a mini split for us in Shrewsbury. The experience was great from start to finish. From Dan in sales to Angela in customer service to Kevin and Andrew in the field , everything was done professionally and we were kept informed and updated all the way. I would definitely recommend them to anyone looking for a mini split.”

“Sadie and Kenny were great. They worked well as a team. This is my first time using a gas furnace and everything was explained to me, including potential issues and temporary solutions to overcome them. I was taught how to change the filter and how the inner workings of the furnace operated. Totally satisfied with the service. I look forward to working with them again in the future.”

“Control Point Heating • Cooling • Plumbing recently installed mini split heat pumps in my home. Their pricing was competitive. Brianna, Customer Service Specialist, was very helpful in guiding me through the paperwork. My installation crew of Tom, Kevin, and Evan did an outstanding job with installing the heat pumps and kept the project on schedule. They showed up on time and were professional, friendly, and took a lot of pride in their work. The team worked hard and well together. Evan and Kevin were patient when explaining how the system works. I recommend Control Point and my installation team of Tom, Evan, and Kevin very highly.”

“Control Point Heating • Cooling • Plumbing did some work for me in order to supplement for the deficient HVAC sub. They did a great job in a difficult situation. They were efficient, on time and very clean, neat and organized.”

“Control Point Heating • Cooling • Plumbing takes care of all of our renovations, our energy management, and in executing our preventative maintenance schedule.”

“Nashoba Valley Brewery was in the middle of a brew when the burner on its brew kettle shut down. We made about 6 phone calls trying to get someone to service a commercial propane boiler.”