We’re dedicated to helping our neighbors save energy and enhance comfort with heat pump solutions using the latest ductless technology as well as conventional ducted systems.
Want to save money and reduce your carbon footprint while enjoying improved comfort and convenience? Go ductless.
In 2007, our founder, Nick Lupo, had a vision to create a family-owned and operated HVAC company that prioritizes top-notch customer service through teamwork and professionalism. More than 16 years later, Control Point Heating • Cooling • Plumbing’s team has over 189 years of combined experience in the HVAC industry, with technicians and professionals who are committed to excellence on every project.
In January of 2023, Danielle Boland, Nick's partner both professionally and personally, officially joined the team as a co-owner and Director of Strategy and Business Operations. This move occurred after years of discussing how well their personalities and skills would complement each other as business partners. Danielle brings over 25 years of extensive business strategy expertise and a passion for leadership, employee wellness, and the highest standards in customer experience. Her focus is to ensure all customers have a 5-star experience from start to finish and to nurture a culture of opportunity, diversity, and excellence for all colleagues and customers.
We are fully licensed and insured, EPA Certified, and environmentally responsible. We also offer assistance to help you secure energy rebates and save money.
We do what we say we are going to do when we say we are going to do it. If this can’t happen, we alert the team ahead of the deadline and are encouraged to ask for help.
We are a culture that encourages personal and professional growth and innovation. This means supporting autonomy, initiative, and calculated risk-taking.
Our open-door policy means we candidly discuss the challenges or frustrations of the business while proposing possible solutions.
We believe in equal business stature with our customers. Our mission is to delight customers at all times no matter what. We approach every interaction with a 5-star review mindset.
We prioritize balance, wellness, and family. We are each responsible for creating an amazing environment amongst our colleagues and customers.
A planned maintenance program allows our professionals to test, inspect, monitor, clean, and adjust your system to ensure safety and efficiency.
We understand making a decision on such an important aspect of your home can be challenging. We have developed our CPM Ultimate Satisfaction Guarantee. It assures that you won’t be making a costly mistake if you invest wisely with Control Point Heating • Cooling • Plumbing, the Smart and Reliable Solution for your home.
Once work starts, the price quoted is the price you pay, even if the job entails more work than we estimated.
Your system will be installed in accordance with local building codes and manufacturer recommendations.
We will handle all refrigerants and chemicals within federal EPA guidelines.
We will install your heating or cooling system efficiently and professionally to deliver the most safe, healthy, comfortable, and affordable system possible.
You, your family, and your property will be treated with care and respect at all times. However, if we accidentally damage your property while installing or servicing your equipment, we will promptly make the needed repairs at no cost to you.
In accordance with our “Delight the Customer” core value, if at any time you are not 100 percent delighted with your CPM experience, please call our Director of Business Operations. We will make sure to address your concern in the best manner possible!
At Control Point Heating • Cooling • Plumbing, we take pride in being an active member of the Shrewsbury, MA, community and the surrounding areas. We are involved in various local initiatives, including sponsoring youth sports teams, participating in community clean-up events, and supporting local charities. We strongly believe that it is important to give back to a community that has supported us for over 17 years. We love to give back and be involved in the local community! Do you have an event that we can support? Please reach out here!
At Control Point Heating • Cooling • Plumbing, we realize everybody’s financial situation is unique. That’s why we offer convenient options for new system installation and repair services.
If you have a ductless mini split system, you need an air handler to do the heavy lifting. It circulates conditioned air throughout your Massachusetts home. Doing so lets you keep your living space at the desired temperature.
This winter, you’re hoping to have a brand new furnace to keep you warm. But there are so many furnaces to choose from. You’re left wondering, which is the right one for your Shrewsbury home?
Control Point Heating • Cooling • Plumbing is happy to lay all the options on the table so you can make the best decision for your Westborough home. Here’s what you should know about dual fuel systems:
